Cliente: Multinational based in Madrid with several shopping centres in Spain.

Sector: Centralised services procurement management.

Objetivos del cliente: Since February 2008, and for one of Spain's most iconic shopping centres, improving the cleaning and hygiene service and also enhancing the centre’s image in line with new objectives. Improving the level of service and the image and attitude of outsourced human resources so they are more aligned with management objectives.

Solución proyecto de servicios Mullor: Substantial increase in training, care and monitoring to implement new protocols. Comprehensive, systematic and continuous change in the service delivered in the centre over time. Increasing flexibility in costs and resources based on the various activities performed and the seasonality of the different services.

Servicios: Cleaning, Technical Hygiene.