Cliente: Multinational bank based in Madrid. Since 1949 (*), service needs in regional corporate headquarters and hundreds of branches in Catalonia, Aragon and La Rioja reporting to various regional divisions.

Sector: Multisite financial institution

Objetivos del cliente: Continuous service review process to improve the productivity and operating costs of outsourced services in all areas. Maintaining the highest level of care for staff working in the bank’s offices.

Solución proyecto de servicios Mullor: Seamless and continuing communication between our middle managers and employees in the centres and services. Help with understanding the various changes and seeing their positive aspects over time. Also attention and communication with service users. Continuous improvement of service efficiency in many fields: communication, human resources management, work plans, service logistics and local customer care.

Servicios: Cleaning , Technical Hygiene, Technical Services